HVAC Dispatcher
Posted Date 03/03/2025 Department Dispatch Location Marietta, Georgia Employment Type Full TimeCasteel Heating, Cooling, Plumbing, and Electrical is seeking a Dispatcher to work Tuesday - Saturday from 9:00AM - 6:00PM!
- Competitive Hourly Compensation + Bonus Potential
- Consistent Weekly Schedule
- Opportunity for Career Growth
- Continued Training and Development
- Work/Life Balance
- Family Environment
Primary Job Function:
Maintain the Service Technicians, Plumbers, and Electricians daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers.
Daily Duties:
- Coordinate scheduled calls
- Receive emergency and non-emergency calls
- Dispatch Service Technicians, one call at a time
- Maintain the dispatch board/schedule
- Monitor the route and status of technicians to coordinate and prioritize their schedule
- Prioritizing calls according to urgency and importance
- Forecast workload 2-3 days out
- Provide technicians with information about orders, traffic, obstacles, and requirements
- Forward list of parts needed by a technician to the parts department
- Update customer files as information is received
- Confirm all calls for following day
Requirements:
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods (CAD)
- Fast typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- High school diploma
Job Type: Full-time
Salary: $16.00 to $22.00 /hour
Equal Opportunity Employer
We are dedicated to providing all employees with a pleasant, fair, non-discriminatory, and harassment-free working environment. We promise to hire the best-qualified candidate regardless of gender, religion, race, or age.
Transparency in Coverage: https://healthcomp.sapphiremrfhub.com/
Apply NowMeet Our Team
“I’m so happy I made the choice to come to Casteel Air. The training I’ve received here is far beyond what I was able to get at the smaller companies I’ve worked with before.”
– Casteel Air HVAC Technician
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